- New-User Guide
- Shipping & Delivery
- After Sales
- Taxes, Customs & Duties
- Policies & Terms
- Custom-made Service
How can I check order status
1. Why is there no match for my email address and/or password?
- You may have entered your email address incorrectly.
Please make sure that you are using the email address you provided when setting up your account. You may have entered an alternate email address by mistake.
- The password you entered may be incorrect.
The password you created when you registered an account contains a minimum of 5 characters. Please check that you have the correct password and try again.
If you have forgotten your password, you can click here to reset your password.
2. Why is there no match for my order number and email address?
Please check the confirmation email you received when you placed your order to verify the information, and try again.
If you are certain you have the correct order number and email address but still cannot view your order status, please contact customer service for more help.
3. How to check my order statues?
Please log in to My Account, find the order ID in Order History, click Details of the order you want to check. You will see the statues.